At Mitraa Wellness, we are committed to delivering your wellness essentials quickly and safely across India. Here’s everything you need to know about our shipping process:

1. Serviceable Locations

We currently ship orders across India. If your area is not serviceable, we will notify you and process a full refund.

2. Delivery Timeline

  • Orders are dispatched within 1–2 business days of successful payment.

  • Delivery typically takes 3–7 business days, depending on your location.

  • Remote areas may take slightly longer.

3. Shipping Charges

  • We offer free shipping on all prepaid orders.
  • COD orders may include an additional fee.

4. Order Tracking

Once shipped, you will receive a tracking link via email/SMS. You can also track your order through your account dashboard.

5. Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

  • Natural calamities

  • Public holidays or lockdowns

  • Courier delays beyond our control

We appreciate your patience and support in such cases.

6. Damaged Shipments

If your package arrives visibly damaged, please:

  • Take photos immediately

  • Refuse delivery or note the damage with the courier

  • Contact us at info@mitraawellness.com within 24 hours for resolution

7. Contact Us

For shipping-related queries, reach out to: info@mitraawellness.com