At Mitraa Wellness, your privacy is our top priority. This Privacy Policy describes how we collect, use, and safeguard your personal data when you visit or make a purchase from https://mitraawellness.com, in compliance with applicable Indian laws.

1. Collection of Information

We may collect the following information:

  • Personal Data: Name, contact details, address, and other identifying information.

  • Payment Data: Securely handled via third-party payment gateways. We do not store payment card numbers.

  • Device & Usage Data: IP address, browser type, interaction logs, and device identifiers.

  • Sensitive Personal Data (as per SPDI Rules): We do not collect sensitive health information unless required for wellness consultation services and only with explicit consent.

2. Use of Information

We use your data:

  • To process orders and deliver products

  • For identity verification and fraud prevention

  • To communicate offers and order updates

  • To improve our products and website performance

  • To comply with legal obligations (GST, taxation, etc.)

3. Disclosure of Information

Your data may be shared with:

  • Payment gateways, shipping partners, and service providers bound by confidentiality

  • Government or legal authorities if required under applicable laws

  • Analytics and email marketing services (Google Analytics, Mailchimp, etc.)

We do not sell or rent your personal data to third parties.

4. Data Protection & Security

In accordance with Section 43A of the Information Technology Act, 2000, we implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.

We use:

  • SSL encryption

  • Secure servers and firewalls

  • Access control to data

  • Limited third-party access with NDAs

5. Your Rights

You have the right to:

  • Request access, correction, or deletion of your personal data

  • Withdraw consent for processing

  • Opt-out of marketing communications

To exercise these rights, contact us at: support@mitraawellness.com

6. Cookies

We use cookies for session tracking and analytics. You may modify your browser settings to manage cookies.

7. Policy Updates

This policy may be updated periodically. Continued use of our website implies acceptance of any changes.

8. Contact Us

If you have questions about this policy or wish to make a data request, email us at: support@mitraawellness.com